Working alongside the senior management team, you'll play a key role in overseeing the day-to-day operation of multiple food and beverage outlets, ensuring consistently high standards of service, strong financial performance, and an outstanding guest experience.
Key Responsibilities
- Support the management team with the daily operation of a range of food and beverage outlets, including restaurant, bar, room service, conferences and events.
- Help lead, motivate and develop a high-performing front of house team.
- Ensure exceptional levels of customer service are delivered at all times.
- Coordinate daily operational briefings and maintain effective communication across departments.
- Monitor service standards, compliance, health and safety, and operational procedures.
- Assist with stock management, labour scheduling and cost control to maximise profitability.
- Support revenue growth through effective upselling, promotions and commercial awareness.
- Coach and mentor team members, creating a positive and professional working environment.
To be successful in this role, you'll have previous management or supervisory experience within a quality hospitality environment, such as a 4/5 Star hotel, quality fresh food restaurant, bar or events venue.
You'll also bring:
- Strong leadership and team development skills.
- The ability to control different areas of the food and beverage department whilst on shift.
- Excellent communication and organisational abilities.
- A hands-on approach with the ability to remain calm under pressure.
- A passion for delivering memorable customer experiences.
- Commercial awareness with an understanding of budgets, labour management and cost control.
Our client offers a supportive working environment where career development is actively encouraged, alongside a competitive benefits package including:
- Ongoing training and genuine opportunities for career progression.
- Flexible access to a portion of wages before payday.
- Monthly gratuity payments.
- Complimentary leisure club membership and discounted wellness treatments.
- Employee Assistance Programme.
- Enhanced family-friendly policies.
- Apprenticeship and professional development opportunities.
- Generous annual leave allowance, increasing with length of service.
- Employee discounts on accommodation, food and drink across a collection of premium hospitality venues.
- Company pension scheme and life assurance.
- Long service recognition awards, including complimentary dining and overnight stays.